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Personal customer contact is vital. However, it is sometimes difficult to arrange appointments to meet face-to-face
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Dear Industry Expert,
Personal customer contact is vital. However, it is sometimes difficult to arrange appointments to meet face-to-face. The solution is live streaming demos for customers and a support app to solve problems straight away via a video link to second level support. |
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TOP STORY |
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Live streaming demos and support app for customers
Over the past few months, Norbert Seo (Division Head Asia & Australia) from Bystronic came up with an idea: of live streaming demos for customers and a support app to solve problems, long before the corona crisis hit. Last November, he and his team started to analyze and implement live streaming options. Now all of its subsidiaries worldwide are offering live streaming demos. This is of particular importance under the current circumstances when it is impossible to visit many customers personally and they cannot visit us,” Norbert adds with obvious pride. More... |
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TECHNICAL HIGHLIGHT |
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Complete end-to-end smart manufacturing process
The unfolding crisis has already troubled many organisations with executive orders forcing some manufacturers to at least temporarily shutter operations. While it's difficult to predict what this current situation will mean long term, it will undoubtedly force most manufacturers to seriously rethink their operations. Steve Bell, general manager for ASEAN at Renishaw Singapore tailked about Industry 4.0 concept and its role within the automotive industry.
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Adapting to crisis: How OnRobot fits in
As virus-related recession fears escalate in South East Asia, it is important to stress that while automation is likely to surge in general, not everyone is equally vulnerable. On its face, the transition to automation may appear to be a steady, long-term trend. James Taylor, APAC General Manager of OnRobot shared how the company and its latest 3-Finger Electric Gripper product, can keep businesses in South East Asia operate smoothly during this time of crisis. More...
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3D printing materials for diverse sectors
Materials for mass production of 3D printed products have become more specialised to meet the demand of various sectors. The diversity of requirements has given way for more companies to embark on research and development to come up with targeted materials geared to serve specific industry sector. Evonik has developed the world’s first bioresorbable polymer in powder form suitable for the high-resolution printing of implantable medical devices on Selective Laser Sintering (SLS) equipment.
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Virtual exhibit highlights innovations from igus
igus presented over 100 plastic innovations in a virtual exhibit. Around 400 square meters in size, the real stand is now open to visitors on the Internet and, using multimedia, provides information on the topic of "Cost down, Life up. It’s our job.” The trade show is part of the digital support given to customers, whereby personal guided tours, person-to-person meetings and group meetings on the stand can be arranged. More...
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First step in operating a smart factory
WT (Wise-Transit) Net 4.0 is a reflection of Yann Bang's 45+ years of experience. The system enables unified operation, monitoring and connection of molding machines. Parameter setting, procedure monitoring, and alarms are all under the same controller for easier management and control of procedures, while saving time in managing models. Yann Bang is a well-known brand having supported many molding machine companies through its range of auxiliary equipment. More...
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Smart recycling of dark plastics
Recyclability is a decisive factor for plastics design. When colored with carbon black, plastics go undetected by waste sorting machines. Even traces of carbon black can hinder the near infrared (NIR) sorting of polymer scrap due to the pigments absorbing properties. Consequently, the plastic cannot be detected for further recycling and the waste will be incinerated or landfilled. More...
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